HUCL1101 Role Concepts In Health Care

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HUCL1101 Role Concepts In Health Care

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HUCL1101 Role Concepts In Health Care

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Course Code: HUCL1101
University: Bow Valley College

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Country: Canada


Answer the following questions giving full explanations for your answers.
1.Identify and explain which of Carla’s needs are not being met.
2.How does the interference with these needs effect Carla’s wellbeing? Include a description of any coping techniques you have identified.
3.Is time management an issue in this scenario? If so, what changes could be made by Daniel, Carla and the other staff members? 


Based on the review of Carla’s scenario, it can be said that her belongingness and love needs and esteem needs is not being met. According to Maslow’s hierarchy of needs theory, love and belongingness need is one in which interpersonal relationship like friendship, affection, love and intimacy from friends motivates behaviour of people (Robertson, 2016). Affection is a fundamental human need and good relationship with friends and family is associated with physical and psychological well-being (Aloia & Brecht, 2017). However, in case of Carla, her love and belongingness need was not met which is evident from the fact that she did not spend time with any of her friends outside of the classroom. When she got her first job, then also she could not get the affection and attention of her colleagues. Other staffs were friendly and welcoming only on the first day and they left her alone with her daily task. Other staffs would drink coffee and chat. They did not liked her and Carla felt the need to have their company. Hence, she was upset and her mental well-being was affected because of this.
Carla’s esteem needs was also not met. Esteem needs are those needs where there is desire for dignity, respect and prestige from others (Robertson, 2016). Carla also expected respect and dignity while working as a front desk officer. However, she messed things up on her first day of job. There was scheduling errors which created additional tension in the waiting area and Carla failed to cope with the demand at the time. No one was available there to help her too. She got no support from Daniel, her mentor too and she was eventually removed from front office work. This has a major impact on her esteem needs and she remained depressed because of this. Despite trying her best, she could achieve the respect and encouragement from her mentor and office staffs. This had a significant impact on her mental health.
As Carla’s love and esteem needs are not being fulfilled, interference of both these factors affects her well-being. This can be said because of lack of support from friends, she always lacked confidence in the classroom. Furthermore, her work life was also affected as she was not able to cope with work pressure and the negative attitude of her staffs. Instead of adapting positive coping technique to overcome her work challenges, she took the step to drink a glass of wine everyday to forget her work in the evening. Due to this, she woke everyday with a headache. Due to lack of fulfilment of her esteem needs and lack of any support from staffs, she was very upset and demotivated. If she continues with drinking alcohol and being socially isolated, then she can be at risk of depression too. Thompson, Kreuter and  Boyum, (2016)  explains that unmet basic need affects mental health and coping abilities of people and diminish their ability to effectively respond to life stressors. It also leads to short-term thinking and poor decision making. The same case was seen for Carla as she failed to take the right decision and take positive strategies to handle her work pressure. In addition, the interplay of psychological and social stressors can increase risk of depression and mental health problems. Inadequate social support is a major risk factor of depression, poor motivation, poor emotional well-being and increased morbidity and mortality in patient (Israel, Baruiz & Solis, 2016). The combination of unmet belonging and esteem needs along with use of coping skills for stress management significantly influence mental and physical health of Carla.
After review the stress that Carla experience on her first day of work and other challenges that she faced every day, it can said that time management was an issue in this scenario. This does not mean that Carla has not properly managed her time. Instead, time management is an issue for both Daniel and other staffs which is the reason behind instability in work every day. Hence, the first approach that is needed is that Daniel, staffs and Carla need to work as a team and develop realistic time frame for each activities. Instead of unnecessarily giving Carla extra work load burden which cannot be completed in one day, Daniel should prioritize the task that needs to be done first and give those tasks to Carla for completion. In addition, Daniel should also distribute work burden equally to other staffs too. For other staffs, time management can be done by taking the responsibility for their own work and sharing only those tasks which is out of their expertise.  Babiker et al. (2014) argues that effective team work is needed to manage complexities and collaborate with staffs to achieve shared goals. Daniel needs to embrace realistic strategies to maintain productivity as well as staff motivation.
Aloia, L. S., & Brecht, D. (2017). Psychological Well-Being as a Function of Affectionate Communication and Emotional Intelligence. Communication Research Reports, 34(4), 297-306.
Babiker, A., El Husseini, M., Al Nemri, A., Al Frayh, A., Al Juryyan, N., Faki, M. O., … Al Zamil, F. (2014). Health care professional development: Working as a team to improve patient care. Sudanese Journal of Paediatrics, 14(2), 9–16.
Israel, K., Baruiz, C. P., & Solis, S. (2016). Psychosocial needs and their determinants among patients with cancer. SPMC Journal of Health Care Services, 2(1).
Robertson, F. (2016). Maslow’s hierarchy of needs. In Gower Handbook of Internal Communication (pp. 143-148). Routledge.
Thompson, T., Kreuter, M., & Boyum, S. (2016). Promoting Health by Addressing Basic Needs: Effect of Problem Resolution on Contacting Health Referrals. Health Education & Behavior?: The Official Publication of the Society for Public Health Education, 43(2), 201–207. https://doi.org/10.1177/1090198115599396

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