Portfolio For The Cornerstone Securities

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Portfolio For The Cornerstone Securities

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Portfolio For The Cornerstone Securities

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Question:
Discuss about the Online Investment Portfolio for The Cornerstone Securities.

Answer:
Document Purpose

The purpose of this project is to develop an online investment portfolio for the cornerstone securities. The project should be designed and implemented at the end of March 2019.
Project Background
The cornerstone security is the company which deals with financial services from 2008. In 2011, the company expanded its financial services in Australia, South Pacific Island, and New Zealand. 3 million happy customers get bonded with the organization at the end of year 2017. The company decided to transform their business operation with the online service providers on the raising demand of the customers. It is required to develop an innovative online investment portfolio for the company to provide quality of financial services to their bonded or new customers.
Project Objectives
The new innovative online investment portfolio should be capable of:

Providing better financial services to the customers
Increasing the satisfaction level of the customers by providing quality financial product according to the requirement raised by them
Minimizing operational cost invested by the company in giving best services and product
Increasing the productivity level of the staff members
Providing instant financial services and data
Increasing the efficiency of financial management operational processes of the enterprise
Expanding the market share of the cornerstone security in Australia, South pacific Island, and New Zealand

Project Value Statement

Measurable

The efficiency of the proposed project can be measured on fulfilling all the business technical, and software requirement of the company which are stated in the table below:

Business Requirement

Technical Requirement

Software Requirement

Determining the new policies and processes for the business plan of the company

The old hardware and software techniques should be replaced by new ones.

The software should be capable of establishing functional demand of the business analysts

Developing a functional system which satisfy the operational functionality of the customers and employees

New IT infrastructure support to the application

Functional Modules for satisfying customers requirement

Information regarding financial services should be updated periodically

The pilot testing and evaluation of the working efficiency of the proposed system

The experience of the customers can be improved by indulging meeting with Subject Matter Expert

Providing security to the confidential information of the customers

Development of the customer database. Backup support should also be developed to restore the data at the time of disaster or crashing of memory

Flexibility in the software for adding new features to the existing application according to the business requirement

The information regarding the financial product, services, and wealth creation should be provided to the customers instantaneously

The database has the capability to store the data of 6 million customers.

Inclusion of graphic icons for supporting easy interaction with customers

Developing a feedback system for the customers to put their suggestion and compliments

The data should be stored on online investment portfolio system

Providing efficient financial services and product to the customers

24 hours service facility to the customers

The system is capable of reducing the 75% of customers complaint.

Graphical icons should be used for managing interaction between application and the customers.

99% of the operation can be improved

Determining the network infrastructure

Value

The value of the project can be measured on satisfying the business requirement, technical requirement, and software requirement according to the increasing demand of the employees and the customers (Kumar and Anbouli, 2013). The experience of the customers can be improved by getting advice from the subject matter expert on their investment.

Agreed on

The staff members and project manager should agree on the proposal of the information system for the online investment portal of the company which is capable of satisfying the operational and technical feasibility (Adoluju, Olowokudejo, and Obalola, 2014).

Verification of the time frame

The proposed project should be completed and come into execution before the March , 2019. The on-time delivery of the project helps in increasing the functional requirement of the enterprise (Passenheim, 2014).

Project Stakeholders

Role

Name

Responsibilities

Project Owner

K.R. Thomson

He is responsible for placing the demand of developing the online project for the business requirement

Project Manager

W. T. Williams

He is responsible for generating a portfolio mentioning the business, technical, and software requirement of the project

Project Sponsor

W.M. Rose

She is responsible for providing efficient funding of the proposed project to complete it within the time limit

Designer

T. Liang

He is responsible for developing a software which is capable of satisfying all the business, technical, and software requirement of the project

IT operation head

S. T. Radhaswami

He will work on testing the efficiency of the proposed project by planning the pilot testing for the software application

Subject Matter Expert

R.D. Burman

He is responsible for managing healthy relationship with the customers by providing online guidance for investment. The new proposal should be provided to the customers for making investment in the organization.

Financial Manager

D. Browne

He is responsible for developing new policies and framework to provide good quality financial services to the customers

Wealth creation manager

R. George

He works on developing the financial product and policies which helps in generating revenues for the company to provide sustainability for the enterprise

Marketing and sales officer

W. Zhang

The core responsibility of the marketing and sales officer is to conduct awareness program and campaign for the customers. In the world of digitization, development of social media platform and support is an important tool of conducting marketing plan and advertisement for guiding customers to invest in the Cornerstone Security Company.

Constraints

Dissatisfaction of the employees with the proposed project: The employees are not willing to change their traditional working platform with the online application (Morris, 2013)
The employees does not have capability to work on E-commerce website of the enterprise
Insufficient funding for the proposed project
Changing requirement of the customers (Halls, 2012)
Completion of the project within the proposed time limit

In Scope
The financial services and products which are provided by the company to their customers in order to raise their interest and satisfaction which helps in the prosperity of the company are highlighted below:

Protection cost provided to the customer on the Overdraft policies
Services of refund application loan for refunding the tax paid by the payer on his hard earnings
Collection of Debts from the industries
Services and function provided to modify the mortgage loan
Facility of colleting cash
Services related to the settlement of Debts (Carcano, Suarez, and Ibarra, 2015)
Providing facilities of car loan and house loan
Facilities of providing short term loans to their customer
Facilities of providing long term loans to the customers
Providing loans for business operations

Project Success Criteria
The success criteria of the project can be measured in terms of:

Measuring satisfaction level of the customers
Increasing working efficiency of the employees (Riyad bank, 2013)
Storing information of about 6 million customers in the database
On-time retrieval of financial information required by the customers
24 hours online facility
Managing backup support of the database (Grossman, McCarthy, and Aronson, 2014)
Applicability in protecting the confidential information of the customers from leaking

Recommendation(s) and Approvals
It is recommended that the system should be capable of fulfilling all the desired requirement of the customers as they have put in the feedback system of the enterprise.
The above credentials of the project should be approved from the stakeholders.

Role

Name

Sign Off

Project Owner

K.R. Thomson

Project Manager

W. T. Williams

Project Sponsor

W.M. Rose

Designer

T. Liang

IT operation head

S. T. Radhaswami

Subject Matter Expert

R.D. Burman

Financial Manager

D. Browne

Wealth creation manager

R. George

Marketing and sales officer

W. Zhang

References:
Adoluju, K., Olowokudejo, F., and Obalola, M. (2014). Information technology and customer service performance among insurance companies. 1st ed. [ebook]. Available at: https://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=DA0E67DDCE6FF716F0AFE54E526A7DF6?doi=10.1.1.687.34&rep=rep1&type=pdf [Accessed 14 Apr. 2018].
Carcano, R., Suarez, G., and Ibarra, A. (2015). The use of project time management processes and the schedule performance of the project. 1st ed. [ebook]. Available at: file:///C:/Users/acer/Downloads/868479.pdf [Accessed 14 Apr. 2018].
Grossman, M., McCarthy, R., and Aronson, J. (2014). E-COMMERCE adoption in the insurance company. 1st ed. [ebook]. Available at: https://www.researchgate.net/publication/228545831_E-COMMERCE_ADOPTION_IN_THE_INSURANCE_INDUSTRY [Accessed 14 Apr. 2018].
Halls, N. (2012). Project management: Recent development and research opportunities. 1st ed. [ebook]. Available at: https://link.springer.com/article/10.1007%2Fs11518-012-5190-5 [Accessed 14 Apr. 2018].
Kumar, M., and Anbouli, P. (2013). Impact of information technology in the service delivery of indian insurance sector. 1st ed. [ebook]. Available at: https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.679.9595&rep=rep1&type=pdf [Accessed 14 Apr. 2018].
Morris, P. (2013). Research and the future of project management. 1st ed. [ebook]. Available at: https://www.emeraldinsight.com/doi/abs/10.1108/17538371011014080 [Accessed 14 Apr. 2018].
Passenheim, O. (2014). Project Management. 1st ed. [ebook]. Available at: https://home.hit.no/~hansha/documents/theses/projectmanagement.pdf [Accessed 14 Apr. 2018].
Riyad bank. (2013). Creating financial Proposal. 1st ed. [ebook]. Available at: https://www.riyadbank.com/en/business-banking/resources/financial-proposal [Accessed 14 Apr. 2018].

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